Terms & Conditions

Thank you for choosing MeTruely (“we”, “us”, “our”). We provide educational programmes and personal development content, delivered online (the “Services”) to participants (“you”, “your”, “Participant”, “Client”). We may separately offer mentoring, private 1:1 services, cohorts, workshops or other live offerings.

These Terms govern access to and use of the Services available at https://www.metruely.com. By booking, enrolling, purchasing, or participating in any MeTruely programme or community, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.

We may modify the Services and these Terms from time to time, and any changes will apply from the date of publication.

Contact: selen@metruely.com

MeTruely Ltd is a limited company registered in England and Wales, company number 17066473, incorporated as a Private Limited by Shares company (Companies House submission number 114-092155). It operates the website and Services at https://www.metruely.com, trading as MeTruely. References to “we”, “us”, and “our” mean MeTruely Ltd.

Contact email: selen@metruely.com

These Terms govern all access to, use of, and participation in the educational and personal development programmes, services, and digital materials offered by MeTruely, including:

a. Strong Woman Detox — a standalone, self-paced digital programme delivered through the MeTruely course library

b. The Conscious Feminine™ — a standalone, self-paced digital programme delivered through the MeTruely course library

together with all related content, including videos, PDF materials, guided meditations, audio recordings, and written materials (collectively, the “Programmes”).

MeTruely may also offer separately purchased private 1:1 services, live workshops, group experiences or cohort-based programmes. The format, duration, access period, participation requirements and cancellation terms for those offers will be stated on the relevant sales or booking page.

These Terms apply to all current and future programmes and offerings unless expressly stated otherwise in writing.

By accessing this website, purchasing, enrolling in, or participating in any Programme, you confirm that you have read, understood, and agree to be legally bound by these Terms in full.

MeTruely provides educational programmes and personal development content, delivered online. We may separately offer mentoring, private 1:1 services, cohorts, workshops or other live offerings.

The Services are created and delivered by Dr Selen Atasoy, who is a neuroscientist and a BACP-registered counsellor. However, the Services provided by MeTruely are not therapy, counselling, psychotherapy, mental health treatment, clinical care, or medical services, and Dr Atasoy does not act in the capacity of your counsellor when delivering them.

All MeTruely offerings are educational and personal development in nature. If you are seeking counselling or psychotherapy, that is offered separately and under a separate agreement at https://www.selenatasoy.com. Participation in a MeTruely programme does not create a therapeutic relationship and does not entitle you to one.

Please read Section 13 carefully.

You must be aged eighteen (18) or over to purchase or participate in any MeTruely programme, and you must be legally able to enter into a binding contract.

We do not knowingly collect data from children. Under UK GDPR, digital consent applies from age 13. If we learn that a child’s data has been collected without appropriate consent, we will delete it. Parents or guardians may contact selen@metruely.com regarding any such matter.

Full details of programme fees, payment methods, access periods, session duration, and any applicable cancellation or rescheduling requirements are set out on the relevant programme page, or communicated to you at the time of booking. By completing a booking or purchase, you agree to those specific terms in addition to these.

Unless expressly stated otherwise in writing:

a. Currency. We accept GBP and USD, depending on the product and checkout page.

b. Checkout and payment processing. Checkout is provided through Kit, and card payments are processed using Stripe. The purchaser contracts with MeTruely Ltd.

c. Payment in advance. All fees are payable in full in advance of access being granted. We reserve the right to withhold or suspend access until payment has been received in cleared funds.

d. Chargebacks. By completing a purchase, you agree not to initiate a chargeback, payment reversal, or payment dispute through your bank or payment provider without first contacting us and giving us a reasonable opportunity to resolve the matter directly. Where a chargeback is initiated without prior engagement, or is found to be unfounded, we reserve the right to suspend or terminate access with immediate effect and to recover any resulting fees, costs, or administrative charges, to the extent permitted by law.

e. Missed sessions and late cancellations. Where a separately purchased offer includes live sessions or one-to-one mentoring, you are responsible for attending at the agreed time. Missed sessions, or cancellations made outside the notice period specified at booking, may be treated as delivered and charged in full. This clause does not apply to the current self-paced Strong Woman Detox or Conscious Feminine programmes.

f. Rescheduling. Rescheduling is not guaranteed and is subject to availability and prior notice.

g. Refunds. See Section 17.

Nothing in this section affects any non-excludable rights you may have under applicable consumer law.

7.1 Strong Woman Detox

Strong Woman Detox is a standalone, self-paced digital programme delivered through the MeTruely course library. It comprises pre-recorded teaching videos, guided practices, and downloadable materials. It does not include live sessions, group calls, community participation, personalised feedback, or fixed start or end dates.

7.2 The Conscious Feminine™

The Conscious Feminine is a standalone, self-paced digital programme delivered through the MeTruely course library, drawing on mythic frameworks, body-based awareness, and emotional integration. It comprises pre-recorded teaching videos, guided practices, written exercises, and downloadable materials. It does not include live sessions, group calls, community participation, personalised feedback, application-based enrolment, or fixed start or end dates.

7.3 Access period. Your purchase includes ongoing access to the programme through the MeTruely course library for as long as MeTruely continues to operate and the programme remains available on the platform.

7.4 What is not included. Private 1:1 sessions, live calls, cohorts and community access are not included in the standard Conscious Feminine or Strong Woman Detox purchase unless a specific offer explicitly says so.

7.5 Other offers. MeTruely may from time to time offer separately purchased private 1:1 services, live workshops, group experiences or cohort-based programmes. The format, duration, access period, participation requirements and cancellation terms for those offers will be stated on the relevant sales or booking page.

All Programmes are educational in nature. None constitutes psychotherapy, counselling, psychiatric care, or medical treatment.

All Services are delivered in digital form only. Delivery may rely on third-party platforms and providers, including Kit (checkout and email), Stripe (payment processing), Supabase / Lovable Cloud (course library and authentication), Vimeo (video hosting), and Zoom (used only for separately purchased 1:1 sessions or future live or cohort-based offers).

While we take reasonable steps to select reputable providers, we have no control over, and accept no responsibility for, the availability, performance, interruption, or failure of any third-party platform or service. We shall not be liable for any loss, delay, disruption, or inability to access the Services arising from outages, maintenance, technical faults, or other third-party failures.

You are solely responsible for ensuring that you have suitable internet access, compatible devices, and any necessary software. Failure to do so does not constitute grounds for a refund, extension, or compensation.

Paid digital programmes are ordinarily made available shortly after purchase.

Consumers may have statutory cancellation rights under applicable distance-selling and consumer-protection law. MeTruely does not exclude or restrict any right that cannot lawfully be excluded.

Where the legally required express consent and acknowledgement concerning immediate digital supply have not been separately obtained at checkout, we do not rely on the automatic loss of the statutory cancellation right merely because programme access has been provided or used.

Our general commercial refund position is set out in Section 17. Statutory rights and remedies relating to faulty, inaccessible, misdescribed or otherwise non-conforming digital content remain unaffected. Requests should be sent to selen@metruely.com.

MeTruely operates from England and delivers all Services online. Participants may be located anywhere in the world.

a. These Terms are governed by the law of England and Wales, as set out in Section 22, regardless of where you are located.

b. You are responsible for ensuring that your participation is lawful in your own jurisdiction, and for any tax, duty, or charge arising in your jurisdiction.

c. Where local mandatory consumer protection law applies to you and cannot be excluded by agreement, nothing in these Terms limits those rights.

d. Fees are payable in the currency shown at checkout. We are not responsible for exchange rate movements or for any fee charged by your bank or card provider.

This section applies only to separately purchased live workshops, group experiences, cohort-based programmes, private 1:1 sessions, or any other offer that includes live participation. It does not apply to the current self-paced Strong Woman Detox or Conscious Feminine programmes.

a. Live calls may be recorded and made available to participants. By attending, you consent to being recorded. If you would prefer not to appear, you may keep your camera off and refrain from speaking.

b. You may not record, screenshot, transcribe, or share any part of a live call, community discussion, or another participant’s contribution.

c. You agree to maintain the confidentiality of other participants and of any non-public information shared within such offers.

d. Any communities associated with such offers are moderated spaces. We reserve the right to remove any participant who breaches programme guidelines, community standards, or these Terms. Removal may occur without notice and does not entitle you to any refund, reinstatement, or alternative access.

By participating in any MeTruely programme, you agree to:

a. take full responsibility for your own mental, emotional, physical, and psychological wellbeing at all times;

b. acknowledge that the Services are not a substitute for therapeutic, psychological, or medical treatment, and to seek appropriate professional support where you need it;

c. engage with us and with other participants in a respectful, lawful, and considerate manner;

d. refrain from harassment, abuse, discrimination, solicitation, or any behaviour that may cause harm or discomfort to others;

e. comply with stated deadlines, participation requirements, guidelines, and professional and community boundaries.

We reserve the right, at our sole discretion, to restrict, suspend, or terminate your access to any programme, community, or service where these standards are breached. In those circumstances, no refund or compensation is due.

All MeTruely programmes and offerings, group-based, self-directed, or one-to-one, are provided solely for educational and personal development purposes. We may separately offer mentoring, private 1:1 services, cohorts, workshops or other live offerings.

MeTruely programmes do not constitute, and are not a substitute for:

a. therapy or psychotherapy

b. counselling

c. mental health treatment

d. psychiatric or psychological care

e. trauma therapy or clinical intervention

f. medical advice, diagnosis, or treatment

g. crisis intervention or emergency support

Nothing provided by MeTruely, or by Dr Selen Atasoy through MeTruely, shall be construed as the provision of medical, psychological, psychiatric, or therapeutic services, or as the diagnosis, treatment, or prevention of any physical or mental health condition.

This work may bring feeling to the surface. That is part of its nature, and it is why the boundaries above matter rather than being a formality. You remain solely responsible for your own wellbeing at all times. Where you need therapeutic, psychiatric, medical, or clinical support, you must seek it from a suitably qualified and licensed professional in your own jurisdiction.

If you are experiencing a mental health crisis, or you are at risk of harm to yourself or to another person, please contact your local emergency services or a crisis support provider immediately. In the UK, call 999, or the Samaritans free on 116 123, at any hour. If you are elsewhere, please ensure you know your local equivalents.

MeTruely does not provide crisis support and is not monitored for emergencies.

These programmes are not suitable for everyone, and there is no failure in that.

They are not appropriate if you are in acute crisis, if you are experiencing untreated psychosis or an acute psychiatric episode, or if you need clinical care. If you are under the care of a mental health professional, we would encourage you to discuss participation with them first.

We reserve the right to decline enrolment, or to end your participation, where we consider a programme unsuitable for you. For future scheduled, cohort-based or live offers, where we do so before the programme has commenced, we will refund your fee in full. For immediately accessible self-paced programmes, please see Section 17 and applicable statutory rights.

All content made available by MeTruely — including text, graphics, logos, images, video and audio recordings, digital downloads, guided meditations, written materials, and data compilations — is the property of MeTruely and is protected by United Kingdom intellectual property law and international copyright law.

Except as necessary to use the Services for their intended purpose, you may not copy, reproduce, extract, republish, distribute, adapt, or re-utilise any content without our express written consent.

You may not use data mining, robots, scrapers, or similar tools to extract any part of the Services or their content, and you may not use any content to train, fine-tune, or develop any machine learning or artificial intelligence system.

The marks MeTruely and The Conscious Feminine are ours. You may not use them without our written permission.

You must not:

a. use the website for any unlawful purpose, or to solicit others to act unlawfully;

b. transmit any harmful, threatening, abusive, defamatory, or offensive content;

c. engage in misleading, fraudulent, or unethical practices;

d. copy, misuse, or distribute any MeTruely content or branding without permission;

e. solicit or market to other participants within any MeTruely community.

Breach may result in suspension or permanent removal, without refund.

Except where you have a statutory right to cancel or obtain a remedy, purchases of digital programmes are final and non-refundable. We do not offer refunds for change of mind, failure to use the programme, or a decision not to continue after purchase. Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded under applicable consumer law.

Exceptions. We will refund in full where we decline or end your enrolment before a programme commences under Section 14, and where we cancel a programme and cannot offer a suitable alternative.

We do not make, and expressly disclaim, any representation, warranty, or guarantee — express or implied — as to the outcomes or results of participation in any programme.

Without limitation, we give no warranty as to:

a. emotional, psychological, or personal outcomes;

b. transformation, healing, or improvement of any mental or emotional state;

c. financial, business, or professional results;

d. relationship or interpersonal outcomes; or

e. the achievement of any particular goal.

Any testimonial or example provided on the website or within programme materials reflects an individual experience only, and is not a promise or assurance of similar results.

All Services are provided on an “as is” and “as available” basis.

Personal data is handled in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018, and with our Privacy Policy.

We may use secure third-party providers — scheduling tools, cloud storage, course platforms — to deliver the Services. Those providers are bound by confidentiality and data protection obligations.

While we take reasonable measures to protect confidentiality, electronic communications cannot be guaranteed to be entirely secure.

Our full Privacy Policy is available at https://www.metruely.com/privacy-policy.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of the website or the Services.

Nothing in these Terms excludes or limits our liability for:

a. death or personal injury caused by negligence;

b. fraud or fraudulent misrepresentation; or

c. any other liability that cannot lawfully be excluded.

Subject to the above, our total liability arising out of or in connection with these Terms is limited to the fees you have paid us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms affects your non-excludable statutory rights as a consumer.

You agree to indemnify us against any claim, damage, loss, or expense (including reasonable legal costs) arising from your breach of these Terms or your violation of any third-party right. This clause does not apply to you where you are acting as a consumer.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Where you are a consumer resident outside England and Wales, and mandatory local law confers rights that cannot be excluded by agreement, this clause does not deprive you of those rights.

We may terminate or restrict your access at any time, with or without notice, if you breach these Terms. On termination, your right to use the website and Services ceases immediately, and these Terms continue to apply to matters arising before termination.

We may update these Terms from time to time. The updated version will be posted on this page and the “Last updated” date changed. Significant changes may be notified by email or website notice. Your continued use of the website or Services after a change constitutes acceptance.

Questions about these Terms, our Privacy Policy, or the Services:

Email: selen@metruely.com

Website: https://www.metruely.com